What a frustrating session in trying to find the RM complaints option, eventually discovering that the only option for a non-standard one is to phone up. After phoning and going through the inevitable grind of automated options the call wait queue was anticipated to be 50mins!
I hung up.
An annoying but simple thing – I paid a retailer a small extra fee so that my incoming parcel had to be signed for. Reason so that it wasn’t left outside if we didn’t hear a knock, but would go back to the sorting office. My wife was in, no knock, just the red card put through the door and the parcel left outside.
What is the point of them having a signed for service, that gets clearly marked as such on the packet, if the last leg in their delivery system just ignores it?
The extra cash paid isn’t the issue, the issues are twofold (a) the fact that the signing for was ignored and (b) that it is so extremely difficult to raise a complaint about problem (a). Why no email option?