A month of solid editing
I ended last month’s blog expressing hopefully “What would have been the January content will therefore appear during February when I get back home and resume normality.” Well that hoped for return to normality during February went well, or not! What it ended up as was a month of solid editing to get my second SLS Journal and Newsletter out on time. My problem; not the page layout et al, but all the catch up reading of back submissions to find the content ready to drop in. It is easing, the third edition will be a bit easier again from the experience gained from editing the first two. I am already planning content for the issues through to December.
Is there a lesson to be learnt by other Societies – yes – succession planning. That said, we did try, but no other suitably experienced member volunteered. My lesson learnt, if you know at the back of your mind that reality is you are going to get roped in regardless, give in early and take the longest lead in period you can get.
The earlier editing job
As mentioned in the November blog post I was also Production Editor for the SLS in producing the first two volumes of material from The Stephenson Locomotive Society Archives.(Cover images above)
- Narrow Gauge & Miniature (From The Stephenson Locomotive Society Archives Vol 1)
- Eclectic Electrics (From The Stephenson Locomotive Society Archives Vol 2)
Sales went live on the Society stand at the NEC and copies will also be available from us at the London Festival of Railway Modelling at Alexandra Palace and over the following Easter weekend at York Model Railway. They can also be ordered from me direct by post. The SLS Board has approved electronic selling but I have yet to get the system into place on the Society website.
PayPal and other computer gremlins
The most recent editing nightmare, a fault with the way the Google app on i-phones and i-pads interacts with the code we got from PayPal to sell tickets on the York Model Railway Show website. (I am Website Manager) The culprit is not Google Chrome, that is fine, but their search app. The app ignores the shopping cart it is supposed to open and tries to log directly into the customer’s PayPal account. This system has worked properly for eighteen months, why does the mighty Google feel the need to make changes that then b*****s up other systems that were working properly. Not good customer care by them, although I like to think our own response was better than the other customer care issue discovered recently – Apple repair fault logging and repair protocols (See next item).
Apple’s appalling customer care protocol
This final item is a bit of a rant and gives me another Victor Meldrew feeling about the sanity of some modern ways of doing things. Have organisations learnt nothing about customer care?
Scenario – I drop my Apple laptop it needs a fix as the display becomes intermittent. Oh yes I think to myself there is an Apple dealer in Bournemouth, I’m in Bournemouth tomorrow, I will drop it off for repair. Off I duly tootle to the said Apple shop (Solutions inc) who I have used before. To paraphrase –
“I’d like to drop this off for repair please.”
“Do you have an appointment?”
“No I just want to drop it off for repair.”
You can’t without an appointment.” (Duh thinks I – a shop that doesn’t want you to buy the service!!!)
“So I have to waste time and money driving home today, ring you, and then come back again? That’s madness and unacceptable!”
“But it is Apple’s policy Sir, no appointment, no drop off, no fix! (Shades of Jobsworth, or worse, me thinks)
At this point I got very firm and eventually a techie deigned to appear from the bowels of the shop, discuss my issue and take the lap-top in.
Dear Apple – Either the staff at your dealership are a complete bunch of numpties or your accredited repair logging system, they claim they have to use it, is the most ridiculous state of BAD customer care I have ever come